Residents are frustrated with Duluth-area mail service

There can be many items that people can look forward to in their mailbox–sometimes good items and somethings those monthly bills and more but for some of Duluth residents, and they are getting nothing at all!

Residents are frustrated about not receiving their mail lately. For some it has been about four to five days, for other residents been up to three weeks.

“Well, up to that point we still haven’t received mail for five days. You can blame the snowstorm a little bit, and I know their short staffed which is everywhere. Everyone is short-staffed right now but to go 10 days, especially at Christmas time without getting any mail or your packages is kind of really hard to try and adapt too,” said Duluth resident Stacey Verhel.

WDIO reached out to Desai Abdul-Razzaaq, Strategic Communications Specialist for USPS Corporate Communications for the districts of Minnesota, North Dakota and Wisconsin.

He sent a statement saying, “The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced. Local management in Duluth, MN were aware of delivery issues and took steps to address the concerns. All mail delivery services in Duluth are current and on time. We appreciate the patience of our customers. We are flexing our resources including using overtime and bringing in additional employees from other facilities. In addition, severe winter weather conditions suspended mail delivery for several days. We will continue flexing our available resources to match the workload and are proud of the efforts of postal employees as they define essential public service every day.

If there is a service issue for a specific address, please provide that information so we can investigate further.

When mail service issues occur, we take steps to quickly resolve customer concerns. We gladly work to address any specific issue from the community when brought to attention and we encourage customers to reach out to their local postal station. Customers can also go to our website usps.com and click on “Contact us” at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Every email will be carefully documented and appropriate action taken to strengthen service.

In addition, the official Twitter account of the United States Postal Service, managed by the Social Media staff at USPS HQ, can provide help. For customer service, please tweet @USPSHelp. The Postal Service will diligently continue to investigate customer’s concerns and correct deficiencies to improve service to our communities.”

Customers at the Mount Royal Post Office spoke with WDIO and shared their frustration as they are looking for answers to the problem and their mail. Some mentioned that they are also understanding of different situations and say they will continue to remain patient through the process.