City of Duluth wants feedback on two departments
The City of Duluth is working to ensure prompt, customer-centric services to everyone who lives, works, and grows their business in Duluth. As part of that work, the City has opened up a survey that requests feedback on experiences with the Planning & Development and Construction Services & Inspections departments.
The survey builds on Mayor Emily Larson’s vision for the City, to establish Duluth as the first choice location for business growth, investment, expansion, and start-up in Minnesota.
“Our Planning & Economic Development department, which includes Construction Services & Inspections, is the front door to access City services which advance economic development,” stated Mayor Emily Larson. “We are working to assess customer service and satisfaction to gauge how and where we can improve. We are currently collecting input from consumers, residents, business owners, developers, and contractors via this survey and I’m hoping that they will both complete the survey and extend the invitation to their networks to do the same. The more input the better.”
The City says responses will be anonymous and won’t be shared publicly. Survey data will be added to information gleaned from the private and group interviews.
The survey will be open through the end of business on Friday, February 24.