Delta's Team on the Range Earns Elite Safety Award

Updated: April 17, 2018 08:38 PM

It was celebration day at the Delta Airlines Iron Range Customer Engagement Center in Chisholm on Tuesday. 


After years of work, the team has earned an elite safety recognition from the state of Minnesota. They are now considered a MNSTAR Program worksite, and there are only 35 others across the state. It's modeled after the OSHA Voluntary Protection Program.

Ken Ness, Operations Manager, explained, "This is a huge milestone for this office and for Delta. Employees make efforts to keep everyone safe each and every day. The come up with creative ideas. And today is about celebrating that huge success."

Here are some ways they have earned this achievement. When the center was remodeled in 2015, they made sure to put in ergonomically friendly furniture for the 450 people who work there. "Everyone has a standing desk," Ness said. "We encourage at least 5 minutes of standing an hour. Plus there are monitor arms that help adjust the monitors to the right height, so your neck isn't strained. And we're testing new set-ups to provide the best work areas for our employees."

There's an area in the middle of the center that has several couches, which is called the huddle zone. It's where the employees and advisors meet and get updates about Delta, the airline industry, and other topics. "We start each huddle and meeting with a stretch, and then talk about safety," Ness shared. 

Plus, there's a gym facility that workers can use before and after shifts. There's also a dedicated nursing room for mothers. Employees can choose from healthier snacks thanks to an upgraded vending area. There are signs to remind people about potential hazards, like slippery floors.

And if an employee does something to promote the safety of the team, they get recognized on bulletin board. On another wall, are their 2018 safety pledges, where they've written down something they've committed to being safe about at work, home, or play.

Even though it's an office setting, they still have to go from their vehicles outside to the building. And with all the winter weather we get, falls and slips are a potential hazards. If employees see an icy patch, they can and do walk right into the operations center and report it.

"So they walk in and tell someone, who owns it, and fixes it," explains Leo Malloy, the Director of Global Field Operations for Reservations.

All of this adds up to the big honor from the Department of Labor and Industry. The Iron Range Customer Engagement Center has earned the MNSTAR worksite award. "You guys and this place is one of the safest places like this in the country doing what you do," shared Ken Peterson, commissioner of the DLI. 

Delta is especially proud. This is their 4th engagement center to achieve this status.

"We are really excited that Minnesota OSHA recognizes the team. They really are some of the best," Mallow added.


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