911 dispatchers are frontline on the phone line

Updated: April 16, 2021 06:14 PM
Created: April 16, 2021 04:00 PM

We never really want or expect to call 911. But the operators who are standing by for those calls, are critical to getting us the help we need.

And this is the week to really think about them, since it's National Public Safety Telecommunications Week.

Dispatchers for St. Louis County were recognized for their hard work. "We look forward to this week every year. It's an opportunity to congratulate our staff about the wonderful work they do on a day-to-day basis," shared Jason Lukovsky, supervising deputy for the 911 center. They brought in some BBQ and had gift card giveaways.

Like most places, they dealt with changes in the workplace due to COVID. "We have limited access now. There are some privacy barriers, and we wear masks. Property management helped us with air handling addition," Lukovsky added.

They too went through ups and downs during the pandemic. But each of them know they are that critical first link to help. "I think the pride in the word they do, helped everyone. It was largely unknown what COVID was going to bring. The staff did a tremendous job rallying," Lukovsky said.


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