St. Luke's Offers eCare for Minor Health Conditions

Baihly Warfield
November 15, 2017 11:06 PM

St. Luke's has officially rolled out eCare, a virtual clinic to help diagnose and treat minor health conditions. 

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Vice President of Clinics Sandra Barkley said online clinics are a national trend. 

"We wanted our patients to have an option to use us as that service if that is something that they chose to do," Barkley said. "That way, we have a record of some of their health problems and the treatments that they received."

Plus, whether it's for yourself or your kids, sometimes you just know. 

"If your child has had pink eye multiple times, you know what that is," Barkley said. "You just need the antibiotic so that you can get them treated and still get them off to daycare."

People can go on St. Luke's website and select eCare. Then, there is a questionnaire that covers symptoms and health history. Barkley said it takes about 15 minutes. 

"It doesn't matter if you're going to an ER, an urgent care or doctor's office, you're going to be asked all these same questions," Barkley explained. 

If you do it between 8 a.m. and 8 p.m., a provider will get back to you within an hour. If you fill it out overnight, you'll get a response in the morning. 

If the provider determines a prescription is necessary, you can select a local pharmacy, and it will be sent there through the online system for you to pick up. 

Barkley said the system can't diagnose everything, and they want to make sure if something more serious is going on, the patient comes in for a face-to-face appointment. So you may be referred to a real clinic. 

The online visit costs a flat fee of $30, payable by debit card, credit card or Health Savings Account. Barkley said most insurance plans don't cover eCare yet, so they don't accept insurance payments at this point. 

She said the site can be used on a desktop, tablet or mobile phone. 


Baihly Warfield

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