April 12, 2017 07:37 PM
People seeking the help of Public Health and Human Services in the Virginia area now are benefiting from more efficient and complete service.
The department has created a centralized reception area in the Northland Office Building with specially trained customer service representatives, "triage" staff and onsite community partners to ensure people are receiving all the assistance they need in one place.
The new reception area opened in December.
"It's like a one-stop shop. Instead of being frustrated because they have to be sent to multiple places for help, they can reach a social worker, community outreach worker, and financial services person all in one area," explained Laura Summers, the triage social worker.
She said that she can work more efficiently with her teammates, to provide help to those who need it.
The triage approach is also used in Duluth.
Updated: April 12, 2017 07:37 PM
Created: April 12, 2017 04:50 PM
Copyright 2017 WDIO-TV LLC, a Hubbard Broadcasting Company. All rights reserved