Updated: 07/10/2014 6:14 PM
Created: 07/10/2014 5:05 PM WDIO.com
By: Briggs LeSavage
A 14-story apartment building in Duluth has been without hot water for nearly a week, and some residents are anxiously awaiting a fix.
The Gateway Tower apartment building on the 600 block of West Superior Street lost its hot water last week, according to Sherman Associates, Inc., the company that manages the property.
David Wilson has called Gateway Tower home for the last month. He said while the lack of hot water hasn't affected him much, other residents are not pleased.
"I've talked to the other tenants. They seem to be a little bit upset about the warm water," Wilson said. "We're just curious to see when it's going to be turned back on."
Valerie Doleman, a spokesperson for Sherman Associates, said her company learned of the issue Saturday, July 5. They then worked to hire a contractor over the Fourth of July weekend to make emergency repairs.
The contractor determined Monday that a tube failure caused the problem. Because the part is made at a facility in Indiana, Doleman said the company worked to expedite a tube manufacturing process that normally takes 4-6 weeks. She says the part was made in two days, and is expected to be delivered Friday.
Wilson said the fix is not a moment too soon for some of the building's tenants.
"The people who have disabilities they must have a share amount of trouble taking showers considering that there's no hot water, so I reckon that they're just as upset about it as everybody else is who lives here," Wilson said.
Neither representatives from Sherman Associates or Gateway Tower agreed to go on camera Thursday, but Doleman sent a statement from her company.
"We understand the inconvenience. Our residents' comfort is important to everyone on the Sherman team. We will continue to act with urgency in restoring hot water at Gateway Towers," she wrote.
Wilson said the building's management advised the tenants to use the city's YMCA showers while the fix is underway.
Doleman said the contractors will install the tube as soon as it arrives Friday. She also said Sherman is working with building's owners to make up for their inconvenience.
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