Dealing with Difficult People
Posted at: 09/09/2009 7:53 AM
| Updated at: 09/09/2009 8:36 AM
Successful people deal with difficult people in a constructive way that doesn't fuel conflict. They are skilled to work with and influence others who see the world and tackle problems differently than they do.
Here are four Success Keys to deal with difficult people:
1. Be the solution, not the problem. When two people don't get along, they usually blame each other for the problem and want them to change. The reality is that you can't change other people, you can only change yourself. When you change your behavior, it impacts the dynamics of the relationship and the difficult person will naturally adapt. Hence, if you treat difficult people differently, they will respond differently.
2. Disagree agreeably. Show respect for the others person's opinion -- don't say "you are wrong." Instead acknowledge them by telling them you hear or understand their point of view. Then ask them to consider your point of view. With this method, you show you are listening and show respect though you do not agree with them.
3. Be calm. Losing your temper often makes the situation worse. Someone who is calm is seen as being in control, centered and more respectable. When the difficult person you are dealing with sees that you are calm despite what he/she is doing they will likely back off.
4. Watch your words. Remember that once words are said, they can never be taken back. Avoid saying something that will escalate the difficulty.
About Pam:
Pam Solberg-Tapper is a professional certified coach, business consultant and public speaker. She provides tools to address the challenges that face individuals and companies today.
Contact Information:
email: CoachPam@cpinternet.com
Phone: (218) 729-0772
Website: www.CoachPam.com
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